Customer Charter

 - A Guide to Good Service             

Who are the FPS?                  

The Federation of Petroleum Suppliers is a Trade Association which represents most, but not all, heating oil distributors in the UK. Our members distribute over 80% of the domestic heating oil used on the mainland UK.  

Why a Customer Charter

The FPS members strive to provide a good service to their customers. This Customer Charter, which is based on a much more comprehensive FPS Code of Practice (CoP), has been created to help ensure that customers can expect good service and understand clearly how their FPS distributor should operate and what constitutes good service. Please note that this Charter only covers deliveries to domestic customers of a distributor who is a member of the FPS. It is not applicable to commercial organisations or non FPS distribution companies. The full Code of Practice is available from here and the Oilsave website www.oilsave.org.uk



Latest News
The FPS Provides Support For Irish Members Claiming Damages Against Truck Price Fixing Cartel
The FPS Joins Forces with OFTEC to launch the Tank Safe Campaign
2017 Budget Reaction From The Federation of Petroleum Suppliers
Other FPS Sites
  • Oilsave
  • FPS Expo 2017